Within Canada:

• FREE Shipping on Orders over $200 using Code FREESHIPCAD at Checkout.
  Bespoke and Handmade quilts will always quality for free shipping.

• Orders Above $200.00 (before tax): Free shipping.

• Flat Rate: For all other orders, we charge a flat rate of $10.00.

• Local Delivery: Free delivery within the Greater Toronto Area (GTA), Ontario.

For USA Orders:

• FREE Shipping on Orders over $600 (before tax) using Code FREESHIPUSA at Checkout.

  Bespoke and Handmade quilts will always quality for free shipping.

• Orders Below $600.00: Flat-rate shipping of $20.00.

Take note of the mentioned pricing structures and consider reaching out if you have specific queries about shipping to other locations.

For our downtown Toronto customers (bounded by Jane St to Woodbine, and Lakeshore to Lawrence Ave), we're pleased to offer a complimentary delivery and drop-off service. Simply choose this option during check-out. For locations within the broader GTA, regular shipping rates apply.

Processing Times:

• Ready-to-Ship Orders: Allow 1-3 days for processing.

• Made-to-Order Products: Production requires 2-4 weeks. When item is ready to ship, you'll receive a notification email.

• Bespoke Quilts: After design finalization, average completion takes 3-4 weeks, but may take longer due to complexity and size of design.

Shipping Within Canada:

• Standard: We use Canada Post's Expedited service, insured with a required signature upon delivery. Deliveries span 3-5 business days from January to October. Please note that potential delays can occur from November to December due to increased postal volume.

• Express: An Xpress Post option ensures a guaranteed delivery within 3 days and is available at checkout.

Shipping to the USA:

• Standard: Packages are dispatched as Tracked Packages, inclusive of tracking and delivery confirmation, arriving in 6-8 business days.

• Express: An Expedited Post option, delivering within 5 business days, is available at checkout.

International Orders: For destinations outside North America, kindly contact us for a tailored shipping quote.

Please consider the mentioned timeframes as guidelines. External factors might occasionally influence the delivery times.

Being a small artisan-run business, we prioritize the quality and integrity of our items. Due to their delicate, premium nature and the shipping costs for sizable items, we don't accept returns on handmade quilts, bespoke quilts, or any made-to-order products.

For bags, pillows, and linens labeled as ready-to-ship, we do accept returns within 14 days with receipt of purchase. A full refund will be provided, less a $10 restocking fee. Return shipping costs are not covered by us.

ESBE is not responsible for lost, stolen, damaged, or undelivered packages. All quilts shipped within Canada are insured for their full value and require a signature on delivery.

Yes, we proudly offer our ESBE Bespoke Service for custom quilt commissions and are currently open for such requests.

With ESBE Bespoke you’re able to collaborate with the artist to create a cherished piece that is uniquely yours. Each quilt is a testament to your personal story, ensuring your thoughtful gesture becomes an enduring memory in the lives of your loved ones or your home. Ideal for weddings, housewarmings, baby showers, and other momentous occasions, these quilts serve as timeless keepsakes.

To explore this service further, please use the form on our Contact Page.

The 'ESBE Guarantee' applies exclusively to handmade quilts.

To ensure your quilt's longevity and to maintain eligibility for the ESBE Guarantee, please follow the Quilt Care Guide provided with your purchase. With proper care, your quilt should last a lifetime. However, for the first two years, if your ESBE quilt experiences loose seams or binding, we'll repair it at no charge. Customers are responsible for shipping costs, but the guarantee reflects our confidence in our craftsmanship and dedication to lasting quality.

Please note, the ESBE Guarantee does not cover fabric fading, regular shrinkage, or damage caused by normal wear or rough handling (e.g., animal scratching, improper machine washing, bleaching, or sun damage). Proper care instructions can also be found in the FAQ section.

At ESBE, we champion the 'slow-drop model'. Given the intricate craftsmanship and the fact that our founder is the sole artisan, we often release our products in exclusive, limited batches. Remarkably, most items in our slow-drop releases are singular, one-off creations — once they're gone, they're truly irreplaceable. To gain early access to these exclusive drops, we encourage you to subscribe to our newsletter.

Additionally, our made-to-order offerings enable us to gauge and match demand accurately, ensuring we produce only what our discerning customers desire. This approach champions patience and sustainability. Good things take time, and indeed, the best things come to those who wait and value conscientious consumption.

Please allow between 2-4 weeks of production time for all made-to-order items. You will receive notification when your item ships.

The pricing of quilts reflects a combination of factors that ensure you're receiving a product of the highest quality:

Time-Intensive Craftsmanship: Each quilt is a culmination of hours of labor (16-30+), with some taking days or even weeks to complete, especially if they're handcrafted.

High-Quality Materials: Premium fabrics and batting not only enhance the quilt's feel and durability but also come at a higher cost compared to standard materials.

Unique Designs: Original and bespoke designs often require more time in planning, designing, and execution, adding to the overall cost.

Specialized Skills: Quilting is a craft that takes years to master. The expertise of skilled artisans, who bring intricate designs to life, is factored into the quilt's price.

Wage Ethics: Ethically paying fair wages to ensure sustainable and responsible production naturally incur a higher cost.

Limited Production: As many quilts, especially handcrafted ones, are not mass-produced, they don't benefit from economies of scale, leading to a higher per-item cost.

In essence, when purchasing a quilt, especially from artisans or specialized shops, you're investing in a piece of art, a story, and a tradition, all of which are woven together by skilled hands.

To learn more about our pricing transparency, please read on below.

Each quilt I create isn't just a product; it's a labor of love, imbued with immense care and intricate detailing. Much like bringing a new life into the world, the passion and devotion I pour into every quilt feels as though I've birthed a new entity. As a testament to this deep connection, every quilt is honored with a human name, reflecting its unique identity and the special place it holds in the ESBE family. Just as a parent names their child, I name each quilt, signifying its individual story and the love with which it was crafted.

To ensure the longevity and beauty of your ESBE quilt, follow these guidelines:

Washing: Hand wash or use a gentle machine wash cycle with cold water. Use a mild detergent, preferably one designed for delicate fabrics or quilts. Use the color absorbing sheet provided in your order for the first wash to ensure no stray color wanders.

Drying: Lay the quilt flat to air dry. If using a dryer, opt for a low heat or air fluff setting. Avoid direct sunlight to prevent color fading.

Ironing/Steaming: ESBE quilts can be ironed or steamed to remove deeper set wrinkles. Check your authenticity card for material composition and follow your irons material settings. Most wrinkles can be removed from a quick tumble in the dryer on fluff/low.

Folding: Follow the folding instructions provided below to minimize crease lines in your quilt and ready it for storage.

Storage: Store in a cool, dry place. If storing for extended periods, place it in a breathable cotton bag or wrap in a cotton sheet to prevent yellowing or fabric degradation.

General Care: Rotate and refold your quilt occasionally to prevent creases or wear along the same lines. Avoid placing heavy objects on the quilt to maintain its shape and loft.

Regularly checking and lightly shaking your quilt can help maintain its fluffiness and ensure even wear. Remember, with proper care, your quilt will remain a cherished piece for years to come.

An authenticity card is a testament to the singular artistry and heritage of each ESBE quilt. Born from our passion to blend commercial artistry with functional design, every quilt we craft is accompanied by its own unique authenticity card which furnishes details such as the quilt's name, provenance, dimensions, materials, and the techniques employed. Crucially, it bears a distinct identification code exclusive to that individual quilt. Given the bespoke, one-off nature of our designs, we regard each quilt with the reverence accorded to fine art. Envisioned to be heirlooms, these quilts are intended to journey through generations, and the accompanying authenticity card safeguards their rich narrative, lineage and value.